Terms of Service

How it works

1. You submit a ticket on our site or contact us by phone or email.
2. We respond within 24 hours.
3. Diagnostics are always free. We tell you what is wrong before any work starts.
4. We give you a flat quote before any work begins. No work happens without your approval of that quote.
5. If we cannot fix it, you pay nothing. That is our no fix, no fee promise.

Our hours

We work by ticket. We can read and respond to tickets at any time, but hands-on repair work only happens during the hours listed on our Google business profile and this site. Pickup and delivery are by appointment during those same hours.

Pricing

Prices listed on the site are ranges, not final quotes. Your final price is the flat quote we give you before work starts, and it will not change unless you approve extra work.

The 90-day warranty

Every repair is covered for 90 days from the day you get your device back. If the same problem comes back within 90 days, we fix it free. The warranty covers our repair work. It does not cover new damage, drops, spills, or software you install after the repair.

Pickup and delivery

Local pickup and delivery is available in the Plainfield and Joliet area by appointment. We will confirm a time window with you. Please back up anything important before handing over a device.

Your data

Back up your files before any service. We take care with your data, but we are not responsible for data lost during a repair, including hard drive failure during diagnostics or reinstalls.

For data recovery services ($99 to $299): we will attempt the recovery and only charge if we succeed, per our no fix no fee promise. We cannot guarantee every file will be recovered.

We will never look through your personal files, photos, or messages. Your data stays private.

Parts

Replacement parts vary in availability and quality. We use the best parts available for your budget and will tell you the difference when it matters. Refurbished or third-party parts are fine for most repairs and are priced lower than original manufacturer parts.

Payment

Payment is due when your device is returned or delivered. We accept the payment methods listed at checkout. Estimates are free. Quotes are firm once you approve them.

Liability

Our responsibility is limited to the price you paid for the service. We are not responsible for data loss, missed deadlines at work or school, or damage that already existed when you brought the device in. Devices with cracked screens, water damage, or prior repairs carry extra risk, and we will tell you when that applies.

Cancellations

You can cancel a ticket any time before repair work starts, at no charge. If work has started and you cancel, you pay for the work already completed at the quoted rate.

Contact

ShopTechSupport
2010 Brunswick Dr, Plainfield, IL 60586
Phone: 331-452-9846
Email: shoptechsupport@gmail.com

Questions about these terms? Message us through the site and we will answer plainly.